Refund and credits policy

Ask Geeta is in pre-release testing. The reader contains all 701 verses with AI-assisted consolidated Hindi and English meanings awaiting final content review. Public AI guidance and real payments remain disabled. Test credit purchases complete without collecting money.

Free reading never uses a credit. Online guidance packs are consumable purchases through Google Play. One qualifying new guidance question uses one credit; safety/decline replies and delivery recovery are free. Credit expiry: Test credit packs do not collect payment and have no monetary refund. Paid product terms remain pending real billing.

A network failure after an answer is completed does not automatically refund it: reopen the recent request to recover it free within 24 hours. A request that fails before completion is refunded once. Interrupted pending requests are recovered after a two-minute lease through the scheduled maintenance job, normally at its next five-minute run; outages can delay recovery.

For a purchase that has not appeared, keep the installation/account and use Restore pending purchases. This retries unconsumed purchases; it cannot restore consumed credits to a new anonymous account. Contact support@viaom360.site with the Play order ID if needed. Never send a purchase token, password or sensitive question.

Request monetary refunds through Google Play. Approved voids revoke only that pack's unspent credits. Previously spent credits do not create a negative balance or debt against future packs. This policy does not limit rights available under applicable law or Google Play rules.