Privacy policy

Ask Geeta is operated by Viaom360, Chandra Electronics Warehouse, Ground Floor, Jagdish Market, Raipur Road, Najibabad, Bijnor, Uttar Pradesh — 246763, India. Effective date: 20 October 2026. Contact: support@viaom360.site.

Free reading works offline. Bookmarks, reading preferences, reading position and daily reading dates/streaks remain on your installation in a separate local database. Reader search text is transient. These reading choices are not uploaded. Device/cloud backup of app data is disabled. Clearing reading data or uninstalling removes local reading data.

Online AI guidance is optional. Firebase provides an account ID. You can sign in with Google or verify your phone number by SMS, with sign-in required for Ask. Existing guests can link an account to preserve credits. Firebase stores your provider profile name and email or phone number. Google processes phone numbers for authentication and abuse prevention; our AWS backend does not receive OTP codes or Google sign-in credentials. Creating an account from a guest session preserves that session’s credits. Questions are sent over HTTPS to our AWS backend and Groq for classification and explanation generation. Verse text is read from the installed verse database, not invented by the model. Questions and answers are not written to application logs. Completed guidance chats from versions supporting account history are stored under your Firebase account ID in AWS DynamoDB in Mumbai, India, encrypted at rest and in transit. Sign in to the same Google or phone account to access them on another device. Up to 100 recent chats and the latest 20 answers per chat are retained, for up to 90 days after the chat was last updated. Older chats or turns are removed when these limits are reached. Questions, explanation text and verse references are stored; scripture text is resolved from the verse database. Crisis and declined responses are not saved to chat history. An encrypted, account-separated Android Keystore cache permits offline reading; device backups exclude this cache. Signing out hides the account’s chats. Uninstalling removes only local copies, not the account’s cloud history. Delete a chat or clear all chats in Chat history while online; other devices remove their cached copies when they reconnect and refresh. Account deletion removes account history. Older device-only chats can be copied to your account only when their verified 24-hour server recovery copy is still available; otherwise they remain on the original device. Clearing reader data does not remove chats. Saved history is not sent as AI conversation context. Never include more sensitive information than necessary.

A separate verified answer recovery copy is accessible for 24 hours after completion, even if chat history is removed. Recovery stores explanation text and verse IDs but not the raw question or audio. Deleting your account removes these copies too. Expired chat/answer access is blocked immediately by the API; physical DynamoDB TTL cleanup is asynchronous and may lag. Content-free history generations and deletion markers prevent stale devices from restoring deleted chats. Production point-in-time recovery backups may contain deleted data for up to 35 days; backup restoration must reapply deletions before serving traffic.

Voice recognition is initiated only when you tap the microphone. Your device's recognition service may send audio to its provider, including Google, depending on availability. You can edit the transcript before sending it to guidance. We do not receive or store the audio.

Google Play handles real payments. Production purchases are verified by our backend; there are no simulated successful purchases in production. We store purchase-token hashes, available Play order IDs, credit transactions and minimal purchase status for verification and refunds. We do not receive payment-card information. Sign in to the same Google or phone account to access its server-stored credit balance on another device. Guest credits may be lost after reinstalling unless the guest account is upgraded first.

Optional feedback contains the answer request ID and rating/report selection. Reports are reviewed by authorized support staff. Our operational telemetry contains aggregate counts, timings and token/cost estimates. No advertising SDK, behavioral analytics or Crashlytics SDK is enabled in this build. Any future collection requires an updated disclosure and applicable consent.

Online guidance and credit purchases depend on service availability and your installed app version. Changes to AI processors or material data use will be disclosed here.

Online questions may contain sensitive information. Share only what is necessary. Groq is the selected AI provider. Questions are not silently routed to another provider.

For optional online services, AWS application storage is configured in Mumbai, India. Google/Firebase and the selected AI processor may process data outside India under their service terms. Device speech recognition is provided by the recognition service on your device. Their policies also apply to their processing.

Technical logs exclude raw questions, answers and audio and are configured for 90-day production retention. Aggregate counters expire after 30 days. Cached answer access expires after 24 hours; physical deletion can take longer because DynamoDB TTL processing is asynchronous. Credit records remain while an account is active. On account deletion, account-scoped cached answers, feedback, credit lots and ledger are deleted and the Firebase identity is removed. Global purchase records are anonymized and minimal pseudonymous support audit records remain for fraud and accounting; records subject to a legal obligation may be retained for that purpose.

You can request access, correction, deletion or raise a privacy grievance at support@viaom360.site. Include only the minimum information needed to identify your request. We verify ownership before disclosing or deleting account data. Device-only reading data can be cleared offline in Settings. A support email cannot remotely erase your device.

Ask Geeta is not directed at children. If you believe a child has submitted personal data, contact support@viaom360.site. We do not sell personal information, use advertising identifiers or serve behavioral advertising. Changes to these practices will be disclosed here before they take effect.