Privacy Policy

1. Data Controller

The data controller for all Viaom360 products and services is:

Viaom360
Chandra Electronics Warehouse, Ground Floor, Jagdish Market,
Raipur Road, Najibabad, Bijnor, Uttar Pradesh — 246763, India
Email: hopansh@gmail.com

2. Information We Collect

We collect information you provide directly and information generated through your use of our services:

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and address during registration.
• Payment Information: Billing details processed securely through our payment gateway partners. We do not store raw card numbers.
• Business Data: Inventory details, transaction records, customer records, and menu content you enter into our products.
• Communications: Messages, support requests, and feedback you send us.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, session duration, clicks, and actions within our applications.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Session cookies and persistent cookies for authentication and preferences. See Section 8 for details.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the services you subscribe to.
• Process payments and issue invoices and receipts.
• Respond to support queries and communicate service updates.
• Improve and personalize our products through usage analytics.
• Send important service notifications (not marketing without your consent).
• Comply with legal obligations under Indian law.
• Prevent fraud and ensure the security of our systems.

4. Sharing Your Information

We do not sell your personal data. We may share data in limited circumstances:

• Payment Processors: Trusted payment gateway providers (e.g., Razorpay, Cashfree) to process transactions securely.
• Cloud Infrastructure: Hosting and storage providers to operate our services (e.g., AWS, Google Cloud).
• Analytics Tools: Aggregated, anonymized data may be shared with analytics services to understand usage trends.
• Legal Requirements: When required by a court order, government request, or applicable Indian law.

All third-party partners are contractually bound to handle your data with appropriate security measures.

5. Data Storage & Retention

• Your data is stored on servers located in India or in countries with adequate data protection standards.
• We retain your data for as long as your account is active or as needed to provide services.
• Account data is retained for up to 3 years after account closure for legal and audit purposes.
• You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data in transit.
• Encrypted storage for sensitive data at rest.
• Access controls limiting data access to authorized personnel only.
• Regular security reviews and vulnerability assessments.

7. Your Rights

Under applicable Indian data protection laws (including the Information Technology Act, 2000), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request an export of your data in a machine-readable format.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at hopansh@gmail.com. We will respond within 30 days.

8. Cookies

We use the following types of cookies:

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website at least 14 days before the changes take effect.

11. Contact Us

For privacy-related questions or to exercise your rights:

• Email: hopansh@gmail.com
• Address: Chandra Electronics Warehouse, Ground Floor, Jagdish Market, Raipur Road, Najibabad, Bijnor, Uttar Pradesh — 246763, India